Here are a few things that our own customers would like to say about us:
L&H Dental Care, Hamilton
“Medicert were recommended to the practice in 2005 as they were the only known Sci-can engineer in Scotland. Not only do they excel in their field as engineers, but the exceptional customer service they provide you with is incomparable. They surpass any other company I have encountered, you couldn’t find a more professional, efficient, reliable and friendly team. Unique to say the least!”
Alison McGugan, Practice Manager (T.M.Fallow Dental Surgery), Airdrie
“We have used Medicert to service our dental equipment for many years. As a busy practice we find them invaluable as a first port of call whenever we have problems with our equipment. They are an extremely reliable company who handle all of our problems, no matter how small, promptly and efficiently and always with a friendly demeanour.”
S. Norman, Kelso
“I have been using Medicert for several years. I have found them to be prompt and efficient for any repairs or breakdowns. However these as been few and far between, as the regular services provided by Medicert on our Autoclaves, X-ray units and Air compressors have minimised downtime. Derek and the team work hard to minimise disruption to our working day and keep our equipment in pristine condition as well as giving me advice on implementing the increasing decontamination standards and regulations.”
Case Study 1
After receiving an enquiry from a large dental practice regarding a quote for the servicing of their autoclaves we assessed what makes and models they had and the practices key requirements. When we won the contract the practice said they had chosen us because our prices were competitive, our response time to repairs was excellent and we were the only service provider who could maintain all of their autoclaves.
Case Study 2
We received a call from a practice that had purchased a new autoclave from another equipment supplier. When the autoclave broke down, the practice was told by the supplier that an engineer could not attend for almost three weeks. With only one autoclave in the practice, they needed an urgent solution without invalidating their warranty conditions with the supplier.
They still had their previous autoclave, kept elsewhere and so, following our suggestion, they placed it back in the practice and the following day we serviced, pressure vessel inspected and recommissioned it, enabling them to work again.